Does the partner need an INARY account?
Yes, external people join through INARY. It is free to start, so there is no cost to the partner.
Nobody inside can see what is happening with the partner.
Email, phone calls, a separate chat per partner. Bring external collaboration into one place, and anyone on your side can follow it, with an AI that works from that history.
Only the account owner knows the history
Partner conversations live in one person's inbox and call log. When that person is out, things stop. When they leave, the history leaves with them. Anyone else who needs the status has to ask. External collaboration is hard not because of the partner, but because the record is not in a shared place inside your company.
Invite the partner into the same place
In INARY you can work with external people in a shared space. Partner conversations run on the same mechanism as your internal threads, so people other than the account owner can read the history. What the partner sees stays scoped, while your side sees the whole picture.
The AI moves internal work forward from the partner history
When the AI knows the history with a partner, internal work changes. Ask it to organize the partner's requests into quotation points, or to summarize what has been agreed so far, and it answers with that history as the premise. The account owner no longer has to re-explain from memory.
The answer is readable by your internal members on the spot, so the manager's check and the update to another team happen in the same place.
What changes
Work no longer stops when one person is out. Handovers no longer mean forwarding old emails. Instead of asking "where are we with that partner?", people read the space.
Could internal-only conversations be visible to the partner?
Spaces shared with external people and internal-only spaces are separate. What a partner can see is decided per space.
Can we handle email conversations too?
INARY connects email to the AI and to your team, so conversations that arrive by email can be handled in the same place as your threads.