Can we keep our existing shared support address?
Yes. Several people who connect the same address run the same mail space.
Get customer support out of one person's inbox.
See what arrives at the support address as a team, have the AI draft, review, and send. In INARY, all of it happens in one place.
Missed tickets and single points of failure come from the inbox itself
A support email belongs to one person the moment it arrives. Nobody knows who is handling it, so two people write the same reply, or nobody does. How a similar question was answered before is buried in a former colleague's inbox. Support quality varies by person because the inbox is not shared.
The AI drafts from your shared context and the email history
A general-purpose AI can only see the email body you paste in. INARY's AI works from the information shared in your organization and the back-and-forth of that email, so you can ask for a draft, a reply, or advice on the content. Ask for a reply that does not contradict what you told this customer last time, and nobody has to explain the background from scratch.
The draft appears in the same space, so the person responsible reviews and sends it right there. The loop of pasting into a personal AI, forwarding the result, and waiting for approval disappears.
What changes
Fewer missed tickets and duplicate replies. When someone is away, a colleague continues from the same space. Answer quality depends less on the individual, and a new team member catches up by reading the history.
Does the AI reply to customers directly?
No. The AI writes drafts. Whether to send, and the final wording, is decided by a person.
What if we need another team's input on an inquiry?
Share the email into a thread or chat and work out the response with them. That discussion stays in the same place.